How to fix payment failure

Mar 17, 2023 37 1

Dear customers:

The reason for your failure to pay by card: Because the bank will strictly review each payment, it may cause your payment to fail. Please follow the solutions below to generally complete the payment.

It is recommended to choose payment 1/2/3.

1. Credit card payment

The first attempt to pay, it shows that the payment failed, please wait 5 minutes because the bank is reviewing. After 5 minutes, if your money has not been debited from your bank, please call your bank, tell them it is safe to pay, and try paying again on our website after you have done this.

Tips: If you still cannot swipe your card, it is recommended to use the following other payment methods:

View My Order And Try to Pay

2. Bank transfer

Bank transfer is convenient, safe and fast. Please contact customer service to obtain bank information for direct transfer.

3. Zelle

If you pay with zelle, we can receive your payment in time, please contact customer service for direct transfer from zelle account.

4. PayPal

If you need to pay via PayPal, you may have to wait longer and contact customer service first.

Customer Service Contact:

WhatsApp: +852 46523723


View My Order And Try to Pay


  • By E***e on Jul 20, 2023

    I do not understand why a credit card fails with you every time. Why do you want customers to use a some sort of cash app? Doesn't sound right.

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